Four Wallet Records in Our Policy
Wallet activity creates a limited record that lets us match a deposit or withdrawal status to your account. Our Privacy Policy covers the payment reference, selected rail, account identifier, device, and time used for DANA, OVO, GoPay, QRIS, bank transfer, or a virtual account; we use
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those details to investigate a missing status, prevent misuse, and answer your request. We do not ask you to post a receipt in public areas. We retain payment-related records only while account processing, security checks, dispute handling, or legal duties require them, then remove or de-identify
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them under our retention process. Wallet availability depends on local law, and you can ask through your account help route which record is connected to a transaction.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.